We understand that things happen and that cancellations take place. In order to ensure quality customer service and respect our service providers time we uphold a 24hr cancellation and rescheduling policy.

Upon booking, we require a 30% deposit of services scheduled to be rendered. This deposit will be credited toward the remaining balance if services are not cancelled or rescheduled within the 24 hour window. Please refer to our Gift page for cancellation policy pertaining to packages.

All cancellations or reschedule request that take place within 24 hours of services scheduled to be rendered will require the 30% deposit to be forfeited in ordered to pay our services for their time. This will serve as a cancellation/rescheduling fee.

All no shows maybe charged up t0 100% of services scheduled to be rendered. Any client that has not arrived for their appointment 15 minutes after their scheduled time, and has not contacted the spa, will be considered a no show and charged at the rate of 100% for services scheduled to be rendered.

Customers that have three no shows, cancellations or reschedules (within the 24 hour) within a 12 month period, may be restricted from the spa. All fees must be paid in full before the clients next appointment, if allowed back.